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IT Operations Graduate


£24000/annum plus benefits as detailed
Full Time / Permanent
SL1, Cippenham, Slough

IT Operations Graduate – Service Desk Team. If you have sound service desk based IT support experience, along with knowledge of programming and can demonstrate a high level of numeracy, the following represents an excellent opportunity to join a Slough based blue chip organisation and advance your IT career and associated skills across a wide cross-section of related disciplines.

This known services business, with operations around the world, wishes to appoint an IT Operations Graduate to their existing support team. Working closely with this team, as well as third party suppliers, you’ll increase and enhance your IT skillset, acting as initial point of contact, helping provide service desk and associated services to the wider business units, You’ll also gain valuable exposure to IT infrastructure and change, assisting with various application, service and testing based projects.

Reporting to the IT Services Manager, your role as IT Operations Graduate will include, but not be limited to;

* Providing 1st line support

* Helping to ensure the smooth running of end-user IT operations and services

* Assisting with the diagnosis of hardware and software based malfunctions

* Incident tracking and escalation

* Building and setting up hardware

* Monitoring and servicing network printers

* Assisting with the execution of hardware changes or application test plans

* Supporting IT audits

* Taking part in disaster recovery testing and planning

* Documenting root cause analysis

Already with solid and demonstrable 1st line IT service desk support experience, you’ll be a confident and articulate communicator, both verbally and written, able to work independently when required, while providing overall support to the wider IT service team. A strong level of all-round numeracy is also a must, as is demonstrable experience in some form of programming.

As IT Operations Graduate, you’ll be self-motivated, flexible, pragmatic and comfortable working in such a position on-site or remotely as required.

On offer in return is a salary of £24,000 per annum and a wide range of benefits that include, but are not limited to:

* Generous contributory pension scheme

* Heavily reduced vehicle leasing or additional salary payment in lieu

* Bupa Healthcare or additional salary payment in lieu

* 25 days annual holiday entitlement, plus statutory bank holidays

* Employee Assistance Programme

If you fit the above described profile and would like to know more or apply for this IT Operations Graduate role, please forward your CV by applying today or call me, Gavin, for more information and to discuss your suitability.

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