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Graduate Customer Support Advisor

CV-Library

218191214
£24000/annum Plus Bonus and Benefits
Full Time / Permanent
Chester, Cheshire West and Chester

GRADUATE CUSTOMER SUPPORT ADVISOR
CHESTER
Up to £24,000 + BONUS + BENEFITS
A thriving Financial Institution based in Chester is looking for a Graduate Customer Support Advisor to join their fast-paced, exciting team.
ABOUT THE ROLE
The Graduate Customer Support Advisor will be responsible for the collection of overdue accounts and ensuring all cases are actioned effectively and efficiently.
BENEFITS
Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!
RESPONSIBILITIES
As a Graduate Customer Support Advisor your key duties will include:
* Working with the Collections Manager and collecting on overdue accounts
* Liaising with customers via telephone and email on a daily basis
* Liaising with 3rd parties such as insurance companies, repossession agents, legal and sales representatives
* Providing updates on arrear cases and preparing reports when required
* Allocating monies and administering direct debits
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Graduate Customer Support Advisor, you must have:
* Educated to degree Level
* Previous customer service or office-based experience
* Excellent communication and relationship building skills
* Problem solver
* Ability to multi-task and prioritise during busy periods
* Ability to work independently as well as part of a team
NEXT STEPS
If you’re interested in becoming a Graduate Customer Support Advisor apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren’t contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out!

To apply for this job please visit www.cv-library.co.uk.

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