218102786
£24000/annum
Full Time / Permanent
Wokingham, Berkshire

Graduate Accountancy & Finance Customer Support Executive

Location: Wokingham

Salary: £24,000

Have you recently graduated with an Accountancy or Finance degree?

Or

Have you recently completed or are working towards your AAT?

If so, this could be the perfect role for you where you can use the knowledge you’ve learnt alongside your customer service skills. You will be using and building upon your Tax and Accounts knowledge whilst dealing with customer enquiries via telephone and email.

Responsibilities:

Answer 1st line customer support telephone calls and emails, providing exceptional customer care

Build your knowledge of Tax and Accounts by researching and answering questions from customers.

Build your knowledge of our products and use this to offer customers support to ensure they have the best experience and use our products to their fullest potential.

Raise enhancements requests/defects to be reviewed

Assist existing and prospective customers with general sales enquiries, taking payments where necessary

Suggest new or improvements to the company’s support materials (FAQ’s, user guides and knowledge base)

Work collaboratively ensuring you are building your individual knowledge of our products and tax and accounting processes.

Identify areas we can improve on, whether customer facing or internal processes.

Person Specification:

A university degree which includes Accounting

At least 6 months Customer Service Experience

A confident, calm and concise telephone manner

Clear communication both written and spoken

An analytical and organised approach to problem solving

The ability to interact positively with customers at all levels

To work well under pressure

Take personal responsibility and have an achievement orientation

To be highly numerate